Requesting a Withdrawal from Your Balance
When you are ready to move funds out, head to the withdrawal section inside your account and select the channel you want the payout sent to. We match withdrawals to the same account or wallet you used to deposit wherever possible — this keeps the process clean and reduces the need for extra document checks. Enter the amount in RM, double-check the
destination wallet ID or bank account number, then submit. Your account team reviews the request and processes it through the standard queue; if anything needs a second look, we reach out via live chat before acting. Do not close the app before you receive the confirmation notification.
- Open withdrawal panel — From your account dashboard, select 'Withdraw' and choose the payout method — GrabPay, Touch 'n Go eWallet, Boost or a linked bank account.
- Enter amount and destination — Key in the RM amount and confirm the wallet ID or account number shown matches your registered details before proceeding.
- Complete verification step — For first-time withdrawals or larger amounts, you may be prompted to confirm your identity — have your account details ready.
- Wait for confirmation — Your withdrawal enters the processing queue; a notification is sent once the payout leaves our end and heads to your wallet or bank.