What We Collect and Why We Use It
When you open an account with us, we collect the information needed to verify your identity, process your transactions, and keep your account secure. This includes your name, contact details, and payment method records — for example, when you deposit via Touch 'n Go eWallet or
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Boost, we log the transaction reference to reconcile your account balance. We also collect device and session data when you access the site or mobile lobby, which helps us detect unusual login activity and maintain session integrity. GrabPay and DuitNow transaction records are retained for the
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period required under applicable financial regulations. We do not sell your personal data to third parties. Data shared with payment processors is limited to what those processors need to complete your transaction. You may request a copy of the data we hold on your account by
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contacting our support team through the channels listed on this page. Eligibility and access depend on local law and are available where local law permits.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.